When was your last sales surprise?

When was your last sales surprise?

When was the last time you were on the receiving end of a sales surprise?  Let me guess, it was not of the pleasant sales surprise variety.  Our good friends at Merriam-Webster online capture it best by defining the word “surprise” as: “to attack...
Why Are You Still Accepting Sales Failure?

Why Are You Still Accepting Sales Failure?

Why Are You Accepting Sales Failure?  Think of the ancient Greek mythological figure of Sisyphus applied to sales (https://en.wikipedia.org/wiki/Sisyphus) I was chatting about the state of enterprise sales with a long time enterprise sales colleague of mine last week....
The Power of “No” in Sales

The Power of “No” in Sales

The most powerful word in sales is “no”.  I was reminded of this once again over the past several weeks in various business negotiations.  Let’s start with the fact that the customer is not always right.  In fact, sometimes the...
What Happened to Quality Thinking in Business?

What Happened to Quality Thinking in Business?

“The trouble with every one of us is that we don’t think enough.  Knowledge is the result of thought, and thought is the keynote of success in any business.” -Thomas J. Watson (Founder and CEO of IBM) The coolest job I ever had was when I was in college and was a...