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Daily Archives: April 29, 2015

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Do you really know your customers?

Best PracticesBy Steve CrepeauApril 29, 2015Leave a comment

How well do you really know your customers?  Surprisingly, I find that more and more companies are losing touch with their customers at the exact time that it’s becoming more important than ever to get closer to your customers. Everyone talks about how important customer churn rates are, particularly as we transition into a subscription-based…

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